Returns and Exchanges

Returns and Exchanges

To return a product you must first submit the return request within 14 calendar days of receipt of the order. maximum of 14 calendar days from receipt of the order.

*Attach a link to the return request.

To return a product it is necessary that it is new, without marks of use and that the original packaging is in the same condition as when it was delivered. Original packaging must be in the same condition as when it was delivered.

When returning the product our team will evaluate it and accept or deny the return. See will inform by e-mail.

It is very important to protect the product and the packaging when sending a return shipment. return.

We reserve the right to refuse the return or to claim compensation if the product or packaging arrives product or packaging arrives damaged.

When you request the return through the form, you will receive a document and this document must be included in the return package. If the package is received without the refund will not be accepted.

For any problems with your order other than requesting a return, please contact us at please contact help@newcop.net .

The cost of the return is €10 and must be paid before shipment.

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