Returns & Exchanges

Returns & Exchanges

To return a product you must first submit the return request within a maximum period of 14 calendar days from receipt of the order.

* Attach return request link

To return a product it is necessary that it is new, without signs of use and that the original packaging is in the same condition as when it was delivered.

When returning the product, our team will evaluate it and accept or deny the return. You will be informed by email.

It is very important to protect the product and the packaging when making a return shipment.

We reserve the right to refuse returns or claim compensation if the product or packaging arrives damaged.

When you request the return through the form, you will receive a document and this must be included in the return package. If the package is received without the return form, it will not be accepted.

For any problem with the order other than requesting its return, please contact help@newcop.net.

The cost of the return is €10 and must be paid before making the shipment

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